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Eliminating patient frustrations seems to be a constant battle for many hospitals and health systems. Hospitals that focus on improving patient satisfaction gain significant advantage over competitors.
Centralized patient access is key for providing an ideal patient experience. Self-scheduling options keep common patient frustrations low – frustrations such as confusion, getting transferred back and forth on the phone, waiting, and being shocked by unexpected charges.
SCI Solution’s newest infographic depicts the 5 Stages of Frustration, as well as the corresponding 5 Stages of Patient Satisfaction.
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