√ I Think, Doctor Have The Best Leadership And Management, Why?

Being a good Doctor means more than simply being a good clinician. In their day to day role Doctors can provide leadership to their colleagues and vision for the organisations in which they work and for the profession as a whole. However, unless Doctors are willing to contribute to improving the quality of services and to speak up when things are wrong, patient care is likely to suffer.

Sets out the wider management and leadership responsibilities of Doctors in the workplace, including :

• responsibilities relating to employment issues n teaching and training


• planning, using and managing resources


• raising and acting on concerns


• helping to develop and improve services.

All points in this blog will and have to apply in practical terms to a particular Doctor depends on their role and responsibility. For example, how a anabawang or locum Doctor will show leadership or take responsibility for managing resources will be different from a Doctor working in a more senior role.

Doctors continue to have responsibility for the safety and wellbeing of patients when Doctors perform non-clinical duties, including when Doctors work as a manager. Doctors are still accountable to the General Medical Council for Doctors decisions and actions, even if someone without medical pelatihan could perform Doctors role.

This points should be interpreted in the context of the relevant national and local arrangements for the delivery of health services. It sets out :

• the duties and principles that apply to all Doctors


• the extra responsibilities that may only apply to some Doctors (for example, Doctors with management or leadership responsibilities at a personal, team, organisation or policy level). This may include Doctors working in formal management roles, such as clinical or medical directors, or Doctors who are responsible for supervising and managing staff, resources and services.

 

The Duties of Doctor

Patients as a consument must be able to trust Doctors with their lives and health. To justify that trust Doctors must show respect for human life and make sure Doctors practice meets the standards expected of Doctors in four domains.

 

Knowledge, skills and performance

• Make the care of Doctors patient Doctors first concern.


• Provide a good standard of practice and care.
  
  
  
  • Keep Doctors professional knowledge and skills up to date.
  
  
  • Recognise and work within the limits of Doctors competence.
  
  
  
  

 

Safety and quality

• Take prompt action if Doctors think that patient safety, dignity or comfort is being compromised.


• Protect and promote the health of patients and the public.

 

Communication, partnership and teamwork

• Treat patients as individuals and respect their dignity.
  
  
  
  • Treat patients politely and considerately.
  
  
  • Respect patients’ right to confidentiality.
  
  
  
  


• Work in partnership with patients.
  
  
  
  • Listen to, and respond to, their concerns and preferences.
  
  
  • Give patients the information they want or need in a way they can understand.
  
  
  • Respect patients’ right to reach decisions with Doctors about their treatment and care.
  
  
  • Support patients in caring for themselves to improve and maintain their health.
  
  
  
  


• Work with colleagues in the ways that best serve patients’ interests.

 

Maintaining trust

• Be honest and open and act with integrity.


• Never discriminate unfairly against patients or colleagues.


• Never abuse Doctors patients’ trust in Doctors or the public’s trust in the profession.

Doctors are personally accountable for Doctors professional practice and must always be prepared to justify Doctors decisions and actions.

 

• Doctors make an important contribution to the management and leadership of health services and the delivery of healthcare across the country as part of a multidisciplinary team. All Doctors have some responsibilities for using resources; many will also lead teams or be involved in supervising colleagues.


• The primary duty of all Doctors is for the care and safety of patients. Whatever their role, Doctors must do the following.
  
  
  
  • Engage with colleagues2 to maintain and improve the safety and quality of patient care.
  
  
  • Contribute to discussions and decisions about improving the quality of services and outcomes.
  
  
  • Raise and act on concerns about patient safety.
  
  
  • Demonstrate effective team working and leadership.
  
  
  • Promote a working environment free from unfair discrimination, bullying and harassment, bearing in mind that colleagues and patients come from diverse backgrounds.
  
  
  • Contribute to teaching and pelatihan Doctors and other healthcare professionals, including by acting as a positive role model.
  
  
  • Use resources efficiently for the benefit of patients and the public.
  
  
  
  

 

Leadership

All Doctors

1. Most Doctors work in multidisciplinary teams. The work of these teams is primarily focused on the needs and safety of patients. The formal leader of the team is accountable for the performance of the team, but the responsibility for identifying problems, solving them and taking the appropriate action is shared by the team as a whole.


2. Doctors must be willing to work with other people and teams to maintain and improve performance and change systems where this is necessary for the benefit of patients.


3. Doctors should respect the leadership and management roles of other team members, including non-medical colleagues.

 

Respect for colleagues

All Doctors

1. It is essential for good and safe patient care that Doctors work effectively with colleagues from other health and social care disciplines, both within and between teams and organisations. Whatever the composition of the teams Doctors work in, Doctors must respect and value each person’s skills and contribution.


2. Doctors must tackle discrimination where it arises and encourage Doctors colleagues to do the same. Doctors must treat Doctors colleagues fairly and with respect. Doctors must not bully or harass them or unfairly discriminate against them. Doctors should challenge the behaviour of colleagues who do not meet this standard.


3. Doctors must follow and keep up to date with Doctors organisation’s policies about employment, equality and diversity. Doctors must get advice on these issues if Doctors need it.

Doctors with extra responsibilities

Doctors must actively advance equality and diversity by creating or maintaining a positive working environment free from discrimination, bullying and harassment. Doctors must make sure that Doctors organisation’s policies on employment and equality and diversity are up to date and reflect the law.

 

Communication within and between teams

Multidisciplinary teams can bring benefits to patient care when communication is timely and relevant, but problems can arise when communication is poor or responsibilities are unclear.

All Doctors

1. Doctors must make sure that Doctors communicate relevant information
   
   clearly to :
   
   
   
   
   • colleagues in Doctors team
   
   
   • colleagues in other services with which Doctors work
   
   
   • patients and those close to them in a way that they can understand, including who to contact if they have questions or concerns. This is particularly important when patient care is shared between teams.
   
   
   
   


2. Doctors should not assume that someone else in the team will pass on information needed for patient care. Doctors should check if Doctors are unclear about the responsibility for communicating information, including during handover, to members of the healthcare team, other services involved in providing care and patients and those close to them.


3. Doctors should encourage team members to cooperate and communicate effectively with each other and other teams or colleagues with whom they work. If Doctors identify problems arising from poor communication or unclear responsibilities within or between teams, Doctors should take action to deal with them.

Doctors with extra responsibilities

1. Doctors must provide necessary and timely information to those Doctors manage so they can carry out their roles effectively. Doctors should also pass on any relevant information to senior managers and make sure that arrangements are in place for relevant information to be passed on to the team promptly.


2. Doctors must be satisfied that systems are in place to communicate information about patient care.

 

Responsibility and accountability

Whether Doctors have a management role or not, Doctors primary duty is to patients. Their care, dignity and safety must be Doctors first concern. Doctors also have a duty to the health of the wider community, Doctors profession, Doctors colleagues and the organisation in which Doctors work.

All Doctors

1. Doctors should establish clearly with Doctors employer the scope of Doctors role and the responsibilities it involves, including non-clinical responsibilities. Doctors should raise any issues of ambiguity or uncertainty about responsibilities, including in multidisciplinary or multi-agency teams,
   
   to clarify :
   
   
   
   
   • supervision arrangements for staff and lines of accountability
     
     for the care provided to individual patients (for more information on supervision see paragraphs 60–62 of this guidance)
   
   
   • who should take on leadership roles or line-management responsibilities
   
   
   • where responsibility lies for the quality and standard of care provided by the team.
   
   
   
   

Doctors with extra responsibilities

1. If Doctors are responsible for leading or managing a team, Doctors must make sure that staff are clear about:
   
   
   
   • their individual and team roles and objectives
   
   
   • their personal and collective responsibilities for patient and public safety
   
   
   •  their personal and collective responsibilities for honestly recording and discussing problems.
   
   
   
   


2. Doctors should :
   
   
   
   • contribute to setting up and maintaining systems to identify and manage risks in the team’s area of responsibility
   
   
   • make sure that all team members have an opportunity to contribute to discussions
   
   
   • make sure that team members understand the decisions taken and the process for putting them into practice
   
   
   • make sure that each patient’s care is properly coordinated and managed.
   
   
   
   


3. Doctors are accountable to the General Medical Council for Doctors own conduct and any medical advice Doctors give. This includes while Doctors serve as a member of a decision-making body for a health or social care organisation, such as a hospital or health board.


4. If, as a member of a board or similar body, Doctors are concerned that a decision would put patients or the health of the wider community at risk of serious harm, Doctors should raise the matter promptly with the chair. Doctors must also ask for Doctors objections to be formally recorded and Doctors should consider taking further action in line with our guidance in Raising and acting on concerns about patient safety.

 

Reflecting on Doctors practice

All Doctors

Doctors should regularly reflect on Doctors own performance, Doctors professional values and Doctors contribution to any teams in which Doctors work. Doctors should ask for, and be prepared to act on, feedback from colleagues and patients, including through the outcomes of audits, appraisals and performance reviews, and through patient complaints and comments.

Doctors with extra responsibilities

Leading by example, Doctors should promote and encourage a culture that allows all staff to contribute and give constructive feedback on individual and team performance. Doctors should make sure that systems are in place to achieve this.

 

Ensuring high standards of care

Early identification of problems or issues with the performance of individuals, teams or services is essential to help protect patients.

All Doctors

1. Doctors must take part in regular reviews and audits of the standards and performance of any team Doctors work in, taking steps to resolve any problems.


2. Doctors should be familiar with, and use, the clinical governance and risk management structures and processes within the organisations Doctors work for or to which Doctors are contracted. Doctors must also follow the procedure where Doctors work for reporting adverse incidents and near misses. This is because routinely identifying adverse incidents or near misses at an early stage, can allow issues to be tackled, problems to be put right and lessons to be learnt.


3. Doctors must follow the guidance in Good medical practice and Raising and acting on concerns about patient safety4 when Doctors have reason to believe that systems, policies, procedures or colleagues are, or may be, placing patients at risk of harm.

Doctors with extra responsibilities

1. If Doctors have a management role or responsibility, Doctors must make sure that systems are in place to give early warning of any failure, or potential failure, in the clinical performance of individuals or teams. These should include systems for conducting audits and considering patient feedback. Doctors must make sure that any such failure is dealt with quickly and effectively.


2. If Doctors are managing or leading a team, Doctors should make sure that systems, including auditing and benchmarking, are in place to monitor, review and improve the quality of the team’s work. Doctors must work with others to collect and share information on patient experience and outcomes. Doctors must make sure that teams Doctors manage are appropriately supported and developed and are clear about their objectives.

 

Performance review and revalidation

All Doctors

1. Doctors should be familiar with the individual performance review process in all the organisations in which Doctors work.


2. Doctors must take part in annual appraisals and Doctors must make sure that Doctors appraisal covers Doctors whole practice, including any non-clinical roles.


3. If Doctors hold a licence to practise, Doctors must take part in revalidation.

Doctors with extra responsibilities

1. Doctors must make sure that staff Doctors manage, including Doctors in sessional and other non-training posts, have enough time to prepare for their appraisals or performance reviews and that they have the opportunity to complete them fully and on time.


2. Doctors must be honest and objective and keep to the principles of equality and diversity when appraising or assessing colleagues’ performance. This includes when assessing trainees during the Annual Review of Competence Progression (ARCP) or other equivalent process. The safety of patients and the public could be put at risk if Doctors make false, exaggerated or incomplete comments about another professional’s competence or experience.


3. Doctors should support staff Doctors manage to complete learning and development activities identified by appraisals or performance reviews.


4. If Doctors appraise or assess colleagues, Doctors should make sure that Doctors have the appropriate knowledge and skills. Doctors should make sure that any staff Doctors manage who also carry out appraisals have the knowledge and skills to do so, and are given regular feedback on how they perform this role.


5. If Doctors are responsible for designing and delivering services, Doctors should make sure that there is an appropriate appraisal or performance review process in place and that staff understand and follow it. Doctors should also make sure that there are ways of dealing with any problems
   
   that appraisals bring to light. If the appraisal process includes clinical academic staff, Doctors should make sure it follows the Follett principles.


6. If Doctors are a responsible officer within a designated body, Doctors will have extra responsibilities as set out in the relevant regulations and Doctors must take account of any guidance produced by the departments of health or Doctors organisation.

 

Keeping up to date

All Doctors

1. Doctors must keep Doctors skills and knowledge up to date in all areas of Doctors work, whether in a clinical or non-clinical setting.


2. Doctors must keep up to date with, and follow, the laws and statutory codes of practice relevant to Doctors particular responsibilities and location9 and Doctors should get expert advice when Doctors need it. Doctors must be familiar with the relevant guidelines and developments that affect Doctors work and use them to help Doctors with Doctors practice.

 

Information governance

Doctors need accurate, up-to-date and accessible information to deliver good and safe care to patients. Patients need to understand how information about them will be collected, stored and used and how their confidentiality and privacy will be protected. Good information governance systems can help to achieve this and contribute to providing high quality and safe care. They can also provide valuable information to allow teams and services to improve the quality and safety of care they deliver. All Doctors have a role to play in contributing to these systems.

All Doctors

1. Doctors must keep accurate and clear patient records following the advice in Good medical practice. Doctors should make sure that non-clinical records Doctors keep, including financial records, are clear, accurate and up to date.


2. Doctors must follow the guidance in Confidentiality:good practice in handling patient information on protecting information and disclosing information for patient care or secondary purposes.


3. Doctors should be familiar with, and follow, the confidentiality, data protection and record management policies and procedures where Doctors work and know where to get advice on these issues.

Doctors with extra responsibilities

1. If Doctors are responsible for managing patient records or other patient information, Doctors must follow the specific guidance for managers on protecting information set out in Confidentiality:good practice in handling patient information.


2. Doctors must make sure that any other records Doctors are responsible for, including financial, management or human resources records, or records relating to complaints, are kept securely and are clear, accurate and up to date.


3. Doctors must make sure that records Doctors are responsible for are made, stored, transferred and disposed of in line with the Data Protection Act and other relevant legislation.


4. If Doctors are involved in any aspects of employing staff such as recruiting, promoting or rewarding staff, including sitting on appointment or reward committees, Doctors must work within Doctors professional values and Doctors organisation’s policies and procedures, and observe the principles of fairness, equality and diversity.

 

Recruitment, rewards and compensation

All Doctors

1. When applying for posts, Doctors must always be open and honest about Doctors experience, qualifications and current employment status.


2. When applying for and accepting posts, Doctors must follow the guidance in Good medical practice5, bearing in mind how Doctors decisions may affect patient safety.

Doctors with extra responsibilities

1. If Doctors have specific responsibility for recruitment, promotion or other staff rewards or compensation, Doctors must make sure that the process is fair and transparent, and that decisions are based on objective criteria.


2. Doctors must make sure Doctors have, and anyone Doctors appoint to take part in these activities has, the skills and competence needed and the opportunity to undertake appropriate training, including in relation to equality, diversity and non-discrimination in employment matters.

 

Induction and mentoring

Understanding the systems in place and how an organisation operates helps to make sure that Doctors can deliver safe, effective and efficient care to patients as soon as they start a new job. Induction and mentoring schemes and access to other support mechanisms are important ways of achieving this. While important for all Doctors, this may be particularly important for Doctors if they are new to clinical practice, have trained outside the country or are taking on a role in a new area or at a higher level.

Induction

All Doctors

1. Doctors must take part in the induction offered by Doctors employer when Doctors join an organisation or move into a new role. Doctors should also contribute to the induction of colleagues when asked.
   
   Doctors with extra responsibilities


2. Doctors must make sure that any new Doctor or other healthcare professional Doctors manage is offered relevant induction and that induction policies and procedures contain information that is relevant, accessible and proportionate to the Doctor’s role and length of employment within Doctors organisation.

 

Mentoring

All Doctors

Doctors should be willing to take part in a mentoring scheme offered by Doctors employer.

Doctors with extra responsibilities

1. Doctors should be willing to take on a mentoring role for more junior Doctors and other healthcare professionals.


2. If Doctors have agreed to act as a mentor, Doctors must make sure that Doctors are competent to take on the role and that Doctors can fulfil Doctors responsibilities, including undertaking appropriate pelatihan and keeping Doctors skills up to date. Doctors must be clear about the aims and purpose of the mentoring, the scope of Doctors role as a mentor and Doctors availability to provide advice and support when needed.


3. Doctors must make sure that staff who are new to an organisation or are moving into a new role have access to an appropriate mentoring arrangement, where relevant, depending on the nature of their clinical practice and their responsibilities.

 

Supervision

All Doctors

Doctors must recognise and work within the limits of Doctors competence and Doctors must make sure, to the best of Doctors ability, that Doctors are appropriately supervised for any task Doctors perform. Doctors must be willing to ask for advice and support from colleagues when necessary.

Doctors with extra responsibilities

1. Doctors must make sure that the people Doctors manage have appropriate supervision, whether through close personal supervision (for anabawang Doctors, for example) or through a managed system with clear reporting structures.


2. If Doctors are responsible for supervising staff, whatever Doctors role, Doctors must understand the extent of Doctors supervisory responsibilities, give clear instructions about what is expected and be available to answer questions or provide help when needed. Doctors must support any colleagues Doctors supervise or manage to develop their roles and responsibilities by appropriately delegating tasks and responsibilities. Doctors must be satisfied that the staff Doctors supervise have the necessary knowledge, skills and pelatihan to carry out their roles.

 

Teaching and training

All Doctors

1. Many of the skills of being a Doctor can be learnt only by specific, on the job pelatihan in the work placements begun at medical school and continuing through the early postgraduate years. Every Doctor who comes into contact with trainee Doctors, medical students and other healthcare professionals in pelatihan should act as a positive role model in their behaviour towards patients, colleagues and others.


2. If Doctors are formally involved in teaching in the workplace – for example, teaching trainee Doctors on placements – Doctors must develop the skills, attitudes and practices of a competent teacher. This includes respecting cultural diversity and making reasonable adjustments for those with a disability without affecting patient safety or educational outcomes.

Doctors with extra responsibilities

1. If Doctors are responsible for managing teaching and pelatihan in Doctors organisation, Doctors must make sure :
   
   
   
   • Only people with the appropriate knowledge, skills and attitudes carry out any teaching and pelatihan for which Doctors are responsible.
   
   
   • There are enough staff members from appropriate disciplines, and with the necessary skills and experience14, to deliver teaching and pelatihan and to support the learning and development of trainees and students.
   
   
   • Systems are in place to identify and record the educational and pelatihan needs of students, trainees and staff, including locums, so that the best use is made of the time and resources available for keeping knowledge and skills up to date.
   
   
   • An appropriate environment for pelatihan is provided, including by implementing reasonable adjustments to meet individual trainees’ needs in line with the Equality Act.
   
   
   • Doctors provide opportunities for those Doctors manage to keep up to date and develop their skills as teachers and trainers, and make sure that there are systems in place for regular feedback and appraisal of those skills.
   
   
   
   

 

Grievance

All Doctors

1. Doctors should understand the difference between a personal grievance, that is a complaint about Doctors own employment situation, and a concern about a risk, malpractice or wrongdoing that affects others. This is particularly important if patients or members of the public are at risk of harm.16 It can sometimes be difficult to separate personal grievances from a concern about patient safety. If these overlap, Doctors should acknowledge any personal grievance that may arise from the situation, but focus on patient safety. Doctors should as far as possible make sure Doctors use the correct procedure to make Doctors personal grievance known or raise Doctors concern.


2. If Doctors have a personal grievance that Doctors cannot resolve informally, Doctors should follow Doctors organisation’s grievance procedure. If Doctors have a concern about patient safety, Doctors must follow the guidance in Raising and acting on concerns about patient safety.

Doctors with extra responsibilities

Doctors should help staff Doctors manage to identify the appropriate procedure for dealing with their personal grievance or concern about patient safety.

 

Performance and health

All Doctors

1. Doctors must make sure that Doctors own health does not put patients at risk and Doctors must follow the guidance in Good medical practice on Doctors’ responsibilities in relation to their own health.


2. Doctors should be aware that poorly performing colleagues may have health problems and respond constructively where this is the case. Doctors should encourage such colleagues to seek and follow professional advice and offer them appropriate help and support. Doctors must not unfairly discriminate against colleagues because of an issue related to their health or a disability.


3. Doctors should, as far as possible, support colleagues who are experiencing performance problems.


4. But, in all cases, Doctors should remember Doctors duty to raise concerns where Doctors believe a colleague may not be fit to practise or may otherwise pose a risk of serious harm to patients.

Doctors with extra responsibilities

1. Doctors must promote the health and wellbeing of staff Doctors manage.


2. Doctors must make sure that there are clear and effective procedures for responding to concerns about colleagues’ conduct, performance or health. This includes referring them to occupational health or other services, where appropriate, and making sure that staff are aware of these procedures.


3. Doctors should be prepared to discuss constructively and sympathetically any work problems that the people Doctors manage may have. Doctors must deal supportively and, where possible, openly with problems in the conduct, performance or health of people Doctors manage.


4. Doctors must make sure that people Doctors manage have access to support for any health or performance problems they have. Doctors must make sure that people are not unfairly discriminated against because of their health or disability.


5. Doctors must make sure that Doctors respond appropriately to requests for reasonable adjustments for staff with a disability or health condition in line with the Equality Act.

 

Writing references

If Doctors have been asked to or have agreed to write a reference for a colleague, Doctors must follow the guidance in Writing references.

 

All Doctors

1. Whatever Doctors role or level in Doctors organisation, whether Doctors are a junior, non-training grade or other Doctor, Doctors should be willing to demonstrate leadership in managing and using resources effectively. This means that Doctors should be prepared to contribute to discussions and decisions about :
   
   
   
   • allocating resources and setting priorities in any organisation in which Doctors work
   
   
   • commissioning services for the wider population of patients.
   
   
   
   


2. Doctors should have enough understanding of how finances are allocated and managed in the services in which Doctors work to help with Doctors role in committing resources for the benefit of patients.


3. To minimise waste, improve services and promote the effective use of resources, Doctors should take financial responsibility for delivering Doctors service at a level appropriate to Doctors role. Doctors should understand the roles and policies of local and, where relevant, regional and national agencies involved in healthcare if they affect Doctors role as a Doctor.

Doctors with extra responsibilities

1. If Doctors are responsible for managing resources, or commissioning or delivering health services, Doctors should have detailed knowledge of how management processes work and how they affect the delivery of patient care.


2. Doctors must make sure that Doctors are competent and have the necessary pelatihan or advice for any financial responsibilities that are part of Doctors role. Doctors must make sure that those Doctors manage have the necessary skills and advice to fulfil their roles.

 

Allocating resources

All Doctors must make the care of patients their first concern. However, the treatment options that can be offered to patients may be affected by limits on resources.

All Doctors

1. If Doctors make decisions about access to treatments on a case by case basis, without referring to agreed policy or guidelines, Doctors risk introducing elements of unfair discrimination or may fail to consider properly the patient’s other legal rights. When making decisions about using resources, Doctors must do the following.
   
   
   
   • Provide the best service possible within the resources available, taking account of Doctors responsibilities towards Doctors patients and the wider population.
   
   
   • Be familiar with any local and national policies that set out agreed criteria for access to a particular treatment.
   
   
   • Make sure that decisions about setting priorities that affect patients are fair and based on clinical need and the likely effectiveness of treatments, and are not based on factors that may introduce discriminatory access to care.
   
   
   • Be open and honest with patients and the rest of the healthcare team about the decision-making process and the criteria for setting priorities in individual cases.
   
   
   
   


2. Doctors should involve colleagues, including other healthcare professionals, in discussions about how to allocate wider resources. If issues or disputes about allocating resources arise, Doctors should try to sort them out by discussing options with, for example, patients, the healthcare team, other colleagues (including other health and social care professionals) and managers. Doctors should be open and honest with patients when resource constraints may affect the treatment options available.

Doctors with extra responsibilities

1. If Doctors have a management role or responsibility, Doctors will often have to make judgements about competing demands on available resources. When making these decisions, Doctors must consider Doctors primary duty for the care and safety of patients. Doctors must take account of any local and national policies that set out agreed criteria for access to particular treatments and allocating resources, and make sure that these policies are available to clinical staff.


2. If Doctors are concerned about how management decisions might conflict with Doctors primary duty to patients, Doctors must take steps to manage or deal with any conflict; for example, by :
   
   
   
   • asking for colleagues’ advice
   
   
   • declaring the conflict to Doctors board or other decision-making body
   
   
   • asking for advice from external professional or regulatory bodies, including defence organisations, if necessary.
   
   
   
   

 

Honesty, integrity and conflicts of interest

All Doctors

If Doctors have financial or other personal interests in organisations providing health or social care, or in products used in health or social care, Doctors must follow the advice in Conflicts of interest and in Good medical practice.

Doctors with extra responsibilities

1. If Doctors are responsible for managing and allocating funds or resources, Doctors must make sure that they are used for the purposes they were intended for and are clearly and properly accounted for. Doctors should also make sure that appropriate professional services, including audits, are commissioned when necessary.


2. Doctors should make sure there are adequate systems in place to monitor financial and management information. Doctors and those Doctors manage should make full use of these systems, including when awarding contracts and managing waiting lists and service plans.


3. Doctors must make sure that there are appropriate systems in place to make sure that actual or perceived conflicts of interests are managed in an open way, and in line with the guidance in Conflicts of interest and Good medical practice.

 

It can be imagined if all the above points are applied by a Doctor who served as a director in the business world in general, then of course within the company will occur as follows :

• trustworthy


• critical, alert, meticulous and responsive leadership and management system


• a well structured mindset


• efficient organizational structure system


• careful planning


• targeted sales and marketing


• measurable business development


• based by data and strong instinct


• unique innovation and creativity


• polite competition


• high sense of responsibility


• regenerated well ordered


• focus and care on customers


• sustainable business


• and many more ..

How wonderful the business world is ..  😉 

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